Ck89 Privacy Policy —
Your Data, Our Responsibility

Ck89 is a trusted, internationally compliant online gaming platform in Bangladesh. We believe every member's personal information belongs to them. This Privacy Policy explains how ck89 collects, uses, and protects your data.

By using ck89's website, mobile app, or any digital service, you are considered to have agreed to this Privacy Policy. Please read the full policy carefully before registering. If you have any questions, contact our support team.

This Privacy Policy is aligned with international data protection standards, in particular GDPR (General Data Protection Regulation) and in accordance with applicable local laws. ck89 operates at all times on the principles of transparency, fairness, and accountability.

Ck89 collects various types of information to deliver our services and maintain platform security. A detailed breakdown is provided below:

Ck89 uses your information for specific, transparent purposes only. Your data is never used for anything beyond those purposes without your consent. The main reasons we process your information are outlined below:

• Account Management: For registration, login, password recovery, and account security.
• Payment Processing: To process deposits and withdrawals securely and to prevent fraud.
• KYC Verification: To verify age and identity and to prevent money laundering.
• Customer Support: To respond quickly to your questions, complaints, and issues.
• Responsible Gaming: To detect unusual gaming behavior and provide support where needed.
• Promotions & Bonuses: To deliver personalized offers and bonuses (where you have given your consent).
• Platform Development: To improve our services and introduce new features.
• Legal Obligations: To meet regulatory requirements and in connection with legal proceedings.

Ck89 does not generally share your personal information with third parties. However, in the limited circumstances below, certain data may be shared with specific parties:

• Payment Providers: bKash, Nagad, Rocket, or crypto exchanges — used solely to process transactions.
• KYC Partner: Approved verification service providers for identity confirmation.
• Law Enforcement Agencies: Upon a valid court order or lawful request from a government authority.
• Security Specialists: Security auditors for detecting cyberattacks or fraud.
• Business Successor: In the event of a merger or acquisition involving ck89, the new owner will be bound by this Privacy Policy.

Ck89 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve your experience.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Remembers your language preference, theme, and other settings.
• Analytics Cookies: Used to understand which pages are most visited and to improve our services.
• Security Cookies: To detect fraudulent login attempts and bot activity.

You can manage or delete cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some ck89 features.

Ck89 uses industry-leading security technology to protect your information. Our security infrastructure is as follows:

• 256-bit SSL/TLS Encryption: All data transmissions occur over encrypted connections.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
• Firewall & DDoS Protection: Protects servers and databases from cyberattacks.
• Regular Security Audits: Systems are regularly audited by third-party security experts.
• Data Masking: Sensitive information such as card numbers or banking details is partially masked.
• Restricted Access Policy: Only authorized personnel have access to specific data.
• 24/7 Security Monitoring: Any unusual activity is detected and flagged immediately.

Ck89 retains your information only for as long as necessary. Retention periods vary depending on the type of data:

• Account Information: For the duration of account activity and a minimum of 5 years after closure.
• Financial Transactions: Up to 7 years as required by law.
• Game History: A minimum of 2 years for dispute resolution purposes.
• KYC Documents: 5–7 years as required by regulatory authorities.
• Log Files: Up to 12 months for security review purposes.

After the designated retention period, data is securely deleted or anonymized so that individuals can no longer be identified.

Every member registered with ck89 has the following rights over their own data. These rights are recognized under GDPR and international privacy laws:

• Right of Access: You may request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that the use of your information be restricted.
• Right to Portability: You may request your information in a machine-readable format.
• Right to Object: You may object to marketing communications or certain types of data processing.
• Right to Withdraw Consent: You may opt out of marketing emails or notifications at any time.

Ck89 is exclusively for individuals aged 18 and above. We do not knowingly collect personal information from anyone under 18. Age verification is mandatory at registration and is confirmed through the KYC process.

If we become aware that a minor's data has been collected inadvertently, we will immediately close the account and delete the data. If you have any information regarding this, please notify our support team.

Ck89 reserves the right to update this Privacy Policy when necessary. Changes may be made from time to time due to regulatory updates, new services, or technological improvements.

If any significant changes are made, we will notify you through the following channels:

• A notification will be sent to your registered email address.
• A notice will be posted on the ck89 website homepage.
• The date of any changes will be updated at the top of this page.

Continued use of ck89 after any changes have been made will be considered your acceptance of the updated policy. We recommend checking this page regularly.

For any questions, requests, or complaints regarding the Privacy Policy, please contact our Data Protection team. We are always here to help.